If you cannot see your MTurk balance from the CloudResearch homepage it may be because your accounts are not properly linked. Or, if you have multiple MTurk accounts, you may have funded an account not linked to your CloudResearch account.
To solve this problem, check that your MTurk and CloudResearch accounts are properly linked. You can do this by comparing the Amazon Account Name, Access Key ID, and Secret Access Key on file with CloudResearch to the credentials associated with your MTurk account. To find the information on CloudResearch, go to the Account section of the header and click on Mechanical Turk Account.
- If the information CloudResearch has on file does not match your MTurk account, then you may have funded the wrong MTurk account.
- If the information CloudResearch has on file matches your MTurk account, there may be a glitch that you can reset by unlinking your accounts and then relinking them.
To change which MTurk account is linked to CloudResearch or reset your account settings, select either Edit your Amazon Credentials or Delete MTurk Settings to unlink your MTurk Account from your CloudResearch account. Afterward, try relinking your accounts by entering your Access Key ID and Secret Access Key.
If neither of these steps resolves your issue, please contact our Customer Support: firstname.lastname@example.org