---
title: Account and Billing | Knowledge Base
description: Account and Billing
---

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1. [Knowledge Base](https://go.cloudresearch.com/en/knowledge)
2. [Account and Billing](https://go.cloudresearch.com/en/knowledge/account-and-billing)

# Account and Billing

## Getting started

- [Creating a CloudResearch Account](https://go.cloudresearch.com/en/knowledge/creating-a-turkprime-account)
- [Creating an AWS Account](https://go.cloudresearch.com/en/knowledge/creating-an-aws-account)
- [Linking MTurk and CloudResearch Accounts: A Users’ Guide](https://go.cloudresearch.com/en/knowledge/linking-turkprime-and-aws-accounts)

## Managing Your Account

- [View Username](https://go.cloudresearch.com/en/knowledge/view-username)
- [Change Password](https://go.cloudresearch.com/en/knowledge/change-password)
- [Security](https://go.cloudresearch.com/en/knowledge/security)
- [External Login Options](https://go.cloudresearch.com/en/knowledge/external-login-options)
- [Delete Account](https://go.cloudresearch.com/en/knowledge/deleting-an-account)

## Pricing Structure

- [CloudResearch Fees for Using the MTurk Toolkit](https://go.cloudresearch.com/en/knowledge/turkprime-fees-for-using-the-mturk-toolkit)
- [Prime Panels](https://go.cloudresearch.com/en/knowledge/prime-panels)
- [Managed Research Services](https://go.cloudresearch.com/en/knowledge/concierge-services-1)

## Payment and Charges

- [Funding your CloudResearch Account](https://go.cloudresearch.com/en/knowledge/funding-your-turkprime-account)
- [Funding your MTurk Account](https://go.cloudresearch.com/en/knowledge/funding-your-mturk-account)
- [Invoices, Receipts, and Transaction History](https://go.cloudresearch.com/en/knowledge/invoices-receipts-and-transaction-history)
- [Payment Methods](https://go.cloudresearch.com/en/knowledge/payment-methods)
- [Insufficient Funds](https://go.cloudresearch.com/en/knowledge/insufficient-funds)
- [Transferring Funds](https://go.cloudresearch.com/en/knowledge/transferring-funds)
- [Refunds](https://go.cloudresearch.com/en/knowledge/refunds)
- [How do I Turn on AWS Billing?](https://go.cloudresearch.com/en/knowledge/how-do-i-turn-on-aws-billing)

See less ▼

## Account Troubleshooting

- [I’m Having Trouble Linking My Accounts](https://go.cloudresearch.com/en/knowledge/im-having-trouble-linking-my-accounts)
- [Why Isn’t my MTurk Balance Showing on CloudResearch?](https://go.cloudresearch.com/en/knowledge/why-isnt-my-mturk-balance-showing-up-on-mturk)
- [Why Is My MTurk Balance Incorrect?](https://go.cloudresearch.com/en/knowledge/why-is-my-mturk-balance-incorrect)
- [My Study is Complete. Why Haven’t the CloudResearch Funds Been Withdrawn?](https://go.cloudresearch.com/en/knowledge/my-study-has-completed-why-havent-my-funds-been-removed-from-my-account)
- [How is it Possible to Have a Negative Lab Balance?](https://go.cloudresearch.com/en/knowledge/how-can-i-have-a-negative-lab-balance)

- [Account and Billing](https://go.cloudresearch.com/en/knowledge/account-and-billing#main-content)
  
  
  
  
  
    - [Getting started](https://go.cloudresearch.com/en/knowledge/account-and-billing#getting-started)
    - [Managing Your Account](https://go.cloudresearch.com/en/knowledge/account-and-billing#managing-your-account)
    - [Pricing Structure](https://go.cloudresearch.com/en/knowledge/account-and-billing#pricing-structure)
    - [Payment and Charges](https://go.cloudresearch.com/en/knowledge/account-and-billing#payment-and-charges)
    - [Account Troubleshooting](https://go.cloudresearch.com/en/knowledge/account-and-billing#account-troubleshooting)
- [Designing and Launching Studies](https://go.cloudresearch.com/en/knowledge/designing-and-launching-studies#main-content)
  
  
  
  
  
    - [Setting up MTurk Toolkit Studies](https://go.cloudresearch.com/en/knowledge/designing-and-launching-studies#setting-up-mturk-toolkit-studies)
    - [Setting up Prime Panels Studies](https://go.cloudresearch.com/en/knowledge/designing-and-launching-studies#setting-up-prime-panels-studies)
    - [Managed Research](https://go.cloudresearch.com/en/knowledge/designing-and-launching-studies#managed-research)
- [Managing Studies](https://go.cloudresearch.com/en/knowledge/managing-studies#main-content)
  
  
  
  
  
    - [Managing MTurk Studies](https://go.cloudresearch.com/en/knowledge/managing-studies#managing-mturk-studies)
    - [Managing Prime Panels Studies](https://go.cloudresearch.com/en/knowledge/managing-studies#managing-prime-panels-studies)
    - [Troubleshooting MTurk Studies](https://go.cloudresearch.com/en/knowledge/managing-studies#troubleshooting-mturk-studies)
- [Managing Participants](https://go.cloudresearch.com/en/knowledge/managing-participants#main-content)
  
  
  
  
  
    - [Managing MTurk Workers](https://go.cloudresearch.com/en/knowledge/managing-participants#managing-mturk-workers)
    - [Managing Participants on Prime Panels](https://go.cloudresearch.com/en/knowledge/managing-participants#managing-participants-on-prime-panels)
- [Common Questions](https://go.cloudresearch.com/en/knowledge/common-questions#main-content)
  
  
  
  
  
    - [Managed Research (5)](https://go.cloudresearch.com/en/knowledge/common-questions#managed-research-5)
    - [Prime Panels](https://go.cloudresearch.com/en/knowledge/common-questions#prime-panels)
    - [Mechanical Turk](https://go.cloudresearch.com/en/knowledge/common-questions#mechanical-turk)

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